The Work Programme is divided into different segments, based on the different mandates of the sectoral bodies and the strategic measures under the AEC Blueprint 2025, keeping in mind that not all measures may fall neatly under the purview of particular sectoral bodies and there may be cross-cutting issues. As work progresses, the elements or initiatives may be updated and other sectoral bodies identified.

The elements of ASEAN Work Programme on e-Commerce are:

1. Region-wide Accessibility of Broadband Infrastructure 1.1  Identify gaps in internet access, affordability and network interoperability Mapping of priority locations requiring broadband deployment for private sector participation TELSOM
1.2  Promote affordable access to international mobile roaming services in ASEAN Adoption of an ASEAN framework to provide affordableintra-ASEAN mobile voice, SMS and dataroaming services TELSOM
1.3  Provide broadband access to rural and underserved areas Development of next generation Universal Service Obligation (USO) and telecenter frameworks TELSOM
2. Conducive Environment to Foster the Growth of e-Marketplace and e-Commerce Platforms 2.1  Develop ASEAN guidelines on  accountability and responsibilities of online intermediaries (platform providers) Guidelines developed ACCEC
2.2  Develop coordination mechanisms to enhance enforcement of intellectual property rights in the digital environment Coordination mechanism developed AWGIPC
3. Human Capacity Development Programmes Instituted 3.1  Develop skills at all levels to maximise competency in e-commerce for relevant-industry regulators, consumer protection officials, and law enforcement officials Sectoral Roadmaps on Capacity Building Developed All relevant sectoral bodies
3.2  Disseminate to business, especially MSMEs, best practices in the use of the internet for the improvement of their business, including essential tools for business management, as well as information on the available training providers and their range of courses Information/educational materials and programmes developed ACCMSME
3.3  Provide education to the public with regard to safe use of the internet, on the availability of self-regulatory options, screening and filtering technologies and dispute resolution mechanism Educational materials and programmes developed ACCP
4. Consumer Rights Principles for On-line B2C Recognised Integrate e-commerce considerations into the ASEAN High-level Consumer Protection Principles E-Commerce considerations are reflected in the ASEAN Consumer Protection High-Level Principles ACCP
5. Code of Conduct for On-line Business Developed Develop guidelines/code of good on-line business practice based on self-regulation best practices Guidelines developed ACCP
6. Consumer Rights Awareness Enhanced Conduct regular consumer right awareness training for consumers and consumer associations Consumers are aware of on-line rights as illustrated under the ASEAN Consumer Empowerment Index ACCP
7. Availability of Alternative Dispute Resolution (ADR)/On-line Dispute Resolution (ODR) Establish ADR mechanisms, including online dispute resolution systems, to facilitate the resolution of claims over e-commerce transactions, with special attention to low value or cross-border transactions based on the best practice for fair, easy-to-use, transparent and effective ADR mechanisms. ASEAN ADR and ODR mechanism developed ACCP
8. Regional/ International Cooperation Enhanced 8.1      Develop ASEAN Guidelines on Cross-Border B2C Complaints Guidelines are adopted by ASEAN ACCP
8.2      Develop a framework of cross-border cooperation in addressing consumer protection issues Framework of Cooperation Adopted ACCP
8.3      Develop  informal/formal mechanisms for cross-border cooperation such as an MOU ASEAN adopts an informal/formal regional mechanism of cooperation on cross-border complaints handling ACCP
8.4      Participation in the UN Inter-Governmental Experts Consumer Protection Law (IGE Consumer Protection) Participate in the UN IGE Consumer Protection Meetings ACCP
8.5      Regular interaction with international organisations conducted regularly to enhance understanding, learn best practices Interaction with UNCTAD/OECD (seminars/workshops) ACCP
9. Updated e-Commerce Legal Framework Voluntary internal and peer reviews of national laws/regulations on e-commerce National laws and regulations on e-commerce covering the legal status of electronic transactions/ contracts, the legal status of the e-commerce platform providers/operators and merchants, electronic signatures, online consumer protection, and personal data protection reviewed. ACCPACCEC
10. Transparent National Laws and Regulations on e-Commerce Provide comprehensive updated information on domestic e-commerce-related laws and regulations The information is publicly available in the ASEAN Trade Repository ACCEC
11. Coherent and Comprehensive Framework for Personal Data /Privacy Protection Identify best practices in Personal Data Protection (PDP) to promote the implementation of ASEAN PDP Framework Best practices identified TELSOM
12. Interoperable, Mutually Recognised, and Secure Electronic Authentication Mechanism Study suitable mechanisms for authentication of electronic signatures and trade documents, based on internationally recognised practices Voluntary adoption of the electronic authentication mechanisms for  cross-border electronic trade documents TELSOM
13. International Cooperation amongst Cyber Security Agencies Establish an international coordination mechanism amongst cyber security agencies to share best practices, exchange information on policies, strategies and cooperate in response to cyber security incidents Coordination mechanism institutionalised TELSOM
14. A level playing field in the e-commerce sector Build and strengthen capacity of competition authorities to identify / detect and address anti- competitive activities in the e-commerce sector 1.      Competition assessment framework for competition issues in e-commerce sector developed2.      Training programmes and educational materials developed AEGC
15. Improve ASEAN logistics services to facilitate e-commerce Coordination with relevant ASEAN sectoral bodies and logistics service providers to identify measures to improve ASEAN logistics services’ support for e-commerce Stocktaking conducted and recommendations developed ACCEC
16. ASEAN Agreement on E-Commerce Review of the elements of ASEAN e-commerce framework and develop an ASEAN agreement on e-commerce ASEAN agreement on e-commerce signed ACCEC