This handbook sets out the progress of the ASAPCP 2025 and how completed deliverables may guide ASEAN Member States to maintain and improve consumer confidence in the region. These include the regional information campaigns to enhance consumers’ awareness on the risk of online shopping, access to remedies and deception and misleading advertisement.

In its second edition, this handbook provides consumers with (i) updated information on ASEAN’s laws and regulations on consumer protection; (ii) consumer protection agencies of ASEAN Member States, (iii) complaints mechanisms available for redress and remedy; and (iv) information on national consumer associations.

Additional chapters are also added to the handbook on relevant topics such as (i) Consumer protection in E-Commerce; (ii) Interface between consumer protection and competition policies; (iii) Consumer protection and sustainable consumption; and (iv) case studies from ASEAN Member States on successful consumer protection advocacy.