Page 1
Access and retrieve computer-based data
- AM Access retrieve computer based data 280812
- CS Access & retrieve computer based data 041011
- PPT Access & retrieve computer based data 270812
- TG Access retrieve computer based data 270812
- TM Access retrieve computer based data 310812
Coach others in job skills
- AM Coach others in job skills 310812
- CS Coach others in job skills 041011
- PPT Coach others in job skills 310812
- TG Coach others in job skills 310812
- TM Coach others in job skills 310812
Communicate effectively in English on the telephone
- AM Communicate in English on the tel 300812
- CS Communicate in English on the tel 031011
- PPT Communicate in English on the tel 2920812
- TG Communicate in English on the tel 2920812
- TM Communicate in English on the tel 310812
Communicate on telephone
- AM Communicate on the telephone 290812
- CS Communicate on the telephone 300911
- PPT Communicate on the telephone 290812
- TG Communicate on the telephone 270812
- TM Communicate on the telephone 310812
Comply with workplace hygiene procedures
- AM Comply with wp hygiene proc 280812
- CS Comply with wp hygiene proc 300911
- PPT Comply with wp hygiene proc 270812
- TG Comply with wp hygiene proc 270812
- TM Comply with workplace hygiene Proc 310812
Converse in English at a basic operational level
- AM Converse in English at basic op level 300812
- CS Converse in English at a basic op level 300911
- PPT Converse in English at basic op level 290812
- TG Converse in English at basic op level 270812
- TM Converse in Eng at a basic op level 310812
Develop and update local knowledge
- AM Develop & update local knowledge 290812
- CS Develop & update local knowledge 300911
- PPT Develop & update local knowledge 290812
- TG Develop & update local knowledge 290812
- TM Develop update local knowledge 310812
Develop and update tourism industry knowledge
- AM Develop & update tour ind knowledge 290812 V2
- CS Develop & update tour ind knowledge 031011
- PPT Develop & update tour ind knowledge 290812
- TG Develop & update tour ind knowledge 270812
- TM Develop & update tour ind knowledge 310812
Develop protective environments for children in tourism destinations
- AM Develop protective environments 290812
- CS Develop protective environments 031011
- PPT Develop protective environments 290812
- TG Develop protective environments 290812
- TM Develop protective environments 310812
Establish and maintain a business relationship
Page 2
Common Competencies
Establish and maintain a safe and secure workplace
- AM Establish maintain a safe secure workplace 300812
- CS Est & maintain a safe & secure workplace 031011
- PPT Est & maintain a safe & secure workplace 310812
- TG Est & maintain a safe & secure workplace 310812
- TM Est & maintain a safe & secure workplace 310812
Implement occupational health and safety procedures
- AM Implement OHS procedures 280812
- CS Implement OHS procedures 300911
- PPT Implement OHS procedures 280812
- TG Implement OHS procedures 270812
- TM Implement OHS procedures 310812
Maintain hospitality industry knowledge
- AM Maintan hosp ind knowledge 290812
- CS Maintan hosp ind knowledge 300911
- PPT Maintan hosp ind knowledge 290812
- TG Maintan hosp ind knowledge 270812
- TM Maintan hosp ind knowledge 310812
Maintain quality customer-guests service
- AM Maintain quality customer service 300812
- CS Maintain quality customer service 300911
- PPT Maintain quality customer service 310812
- TG Maintain quality customer service 310812
- TM Maintain quality customer service 310812
Manage and resolve conflict situation
- AM Manage & resolve conflict situation 290812
- CS Manage & resolve conflict situations 300911
- PPT Manage & resolve conflict situation 290812
- TG Manage & resolve conflict situation 290812
- TM Manage & resolve conflict situation 310812
Manage intoxicated person
- AM Manage intoxicated persons 300812
- CS Manage intoxicated persons 031011
- PPT Manage intoxicated persons 300812
- TG Manage intoxicated persons 300812
- TM Manage intoxicated persons 310812
Monitor workplace operations
- AM Monitor workplace operations 300812
- CS Monitor workplace operations 051011
- PPT Monitor workplace operations 300812s
- TG Monitor workplace operations 300812
- TM Manage workplace operations 310812
Perform basic first aid procedures
- AM Perform basic first aid proc 290812
- CS Perform basic first aid proc 051011
- PPT Perform basic first aid proc 290812
- TG Perform basic first aid proc 290812
- TM Perform basic first aid proc 310812
Perform child protection duties relevant to the tourism industries
- AM Perform child protection duties 290812
- CS Perform child protection duties 031011
- PPT Perform child protectio dutie 290812
- TG Perform child protection duties 290812
- TM Perform child protection duties 310812
Perform clerical procedures
Page 3
Common Competencies
Plan and conduct an evacuation on premises
- AM Plan & conduct evacuation 300812
- CS Plan & conduct evacuation 051011
- PPT Plan & conduct evacuation 270812
- TG Plan & conduct evacuation 300812
- TM Plan & conduct evacuation 310812
Plan conduct and evaluate a staff performance assessment
- AM Plan conduct & evaluate staff pa 300812
- CS Plan conduct & evaluate staff pa 051011
- PPT Plan conduct & evaluate staff pa 310812
- TG Plan conduct & evaluate staff pa 310812
- TM Plan conduct & evaluate staff pa 310812
Plan conduct and manage meetings
- AM Plan manage & conduct meetings 300812
- CS Plan manage conduct meetings 300911
- PPT Plan manage conduct meetings 290812
- TG Plan manage & conduct meetings 290812
- TM Plan manage conduct meetings 310812
Prepare and deliver a presentation
- AM Prepare & deliver a presentation 290812
- CS Prepare & deliver a presentation 031011
- PPT Prepare & deliver a presentation 290812
- TG Prepare & deliver a presentation 290812
- TM Prepare & deliver a presentation 270812
Prepare and deliver training sessions
- AM Prepare & deliver training sessions 300812
- CC Prepare & deliver training sessions 300911
- PPT Prepare & deliver training sessions 310812
- TG Prepare & deliver training sessions 310812
- TM Prepare & deliver training sessions 310812
Prepare and monitor budgets
- AM Prepare & monitor budgets 300812
- CS Prepare & monitor budgets 051011
- PPT Prepare & monitor budgets 290812
- TG Prepare & monitor budgets 290812
- TM Prepare & monitor budgets 310812
Process a financial sale transaction
- AM Process financial sale transaction 300812
- CS Process a financial sale transaction 051011
- PPT Process a financial sale transaction 290812
- TG Process a financial sale transaction 290812
- TM Process financial sale Transaction 310812
Promote products and services to customers
- AM Promote product & services 300812
- CS Promote product & services 031011
- PPT Promote product & services 290812
- TG Promote product & services 290812
- TM Promote product & services 310812
Provide a lost and found facilities
- AM Provide lost & found 300812
- CS Provide lost & found 031011
- PPT Provide lost & found 300812
- TG Provide lost & found 300812
- TM Provide lost & found 310812
Provide professional supports to business colleagues
Page 4
Common Competencies
Read general informations texts or media
- AM Read general info texts or media 300812
- CS Read general info text or media 031011
- PPT Read general info text or media 220812
- TG Read general info texts or media 290812
- TM Read general info texts or media 310812
Receive and store stocks
- AM Receive & store stock 300812
- CS Receive & store stock 031011
- PPT Receive & store stock 310812
- TG Receive & store stock 310812
- TM Receive & store stock 310812
Recruit and select staff
- AM Recruit & select staff 300812
- CS Recruit & select staff 300911
- PPT Recruit & select staff 310812
- TG Recruit & select staff 310812
- TM Recruit & select staff 310812
Respond effectively to instruction given in English
- AM Respond to inst given in ENG 290812
- CS Respond to inst given in ENG 031011
- PPT Respond to inst given in ENG 290812
- TG Respond to inst given in ENG 290812
- TM Respond to inst given in ENG 310812
Start conversations and develop good relations with guests
- AM Start conversations & develop good rel wg 280812
- CS Start conversations & develop good rel wg 031011
- PPT Start conversations & develop good rel wg 290812
- TG Start conversations & develop good rel wg 290812
- TM Start conversations & dev good relations 310812
Use common business tools and technology
- AM Use common bus tools & tech 300812
- CS Use common bus tools & tech 300911
- PPT Use common bus tools tech 290812
- TG Use common bus tools & tech 290812
- TM Use common bus tools & tech 310812
Work effectively with colleagues and customers
- AM Work effectively with cust & colleagues 280812
- CS Work effectively with cust & colleagues 041011
- PPT Work effectively with cust & colleagues 270812
- TG Work effectively with cust & colleagues 270812
- TM Work effectively with cust & colleagues 310812
Work in a socially diverse environment
- AM Work in social diverse envo 280812
- CS Work in a socially diverse environment 041011
- PPT Work in a socially diverse environment 270812
- TG Work in a socially diverse environment 270812
- TM Work in a socially diverse environment 310812
Write a short message in English
Access and retrieve computer-based data
- AM Access retrieve computer based data 280812
- CS Access & retrieve computer based data 041011
- PPT Access & retrieve computer based data 270812
- TG Access retrieve computer based data 270812
- TM Access retrieve computer based data 310812
Coach others in job skills
- AM Coach others in job skills 310812
- CS Coach others in job skills 041011
- PPT Coach others in job skills 310812
- TG Coach others in job skills 310812
- TM Coach others in job skills 310812
Communicate effectively in English on the telephone
- AM Communicate in English on the tel 300812
- CS Communicate in English on the tel 031011
- PPT Communicate in English on the tel 2920812
- TG Communicate in English on the tel 2920812
- TM Communicate in English on the tel 310812
Communicate on telephone
- AM Communicate on the telephone 290812
- CS Communicate on the telephone 300911
- PPT Communicate on the telephone 290812
- TG Communicate on the telephone 270812
- TM Communicate on the telephone 310812
Comply with workplace hygiene procedures
- AM Comply with wp hygiene proc 280812
- CS Comply with wp hygiene proc 300911
- PPT Comply with wp hygiene proc 270812
- TG Comply with wp hygiene proc 270812
- TM Comply with workplace hygiene Proc 310812
Converse in English at a basic operational level
- AM Converse in English at basic op level 300812
- CS Converse in English at a basic op level 300911
- PPT Converse in English at basic op level 290812
- TG Converse in English at basic op level 270812
- TM Converse in Eng at a basic op level 310812
Develop and update local knowledge
- AM Develop & update local knowledge 290812
- CS Develop & update local knowledge 300911
- PPT Develop & update local knowledge 290812
- TG Develop & update local knowledge 290812
- TM Develop update local knowledge 310812
Develop and update tourism industry knowledge
- AM Develop & update tour ind knowledge 290812 V2
- CS Develop & update tour ind knowledge 031011
- PPT Develop & update tour ind knowledge 290812
- TG Develop & update tour ind knowledge 270812
- TM Develop & update tour ind knowledge 310812
Develop protective environments for children in tourism destinations
- AM Develop protective environments 290812
- CS Develop protective environments 031011
- PPT Develop protective environments 290812
- TG Develop protective environments 290812
- TM Develop protective environments 310812
Establish and maintain a business relationship
