Since its establishment in 2007, the ACCP has produced a number of key documents as the outputs of its Projects supported by the Dialogue Partners.

The Key Documents which are hyperlinked are:

• ASEAN Complaint and Redress Mechanism Models
• Guidelines for the selection and implementation of Complaint and Redress Models
• Consumer Protection Digests and Case Studies: A Policy Guide (Volume 1)
• Consumer Protection Digests and Case Studies: A Policy Guide (Volume 2)
• Six Modules on Strengthening Technical Competency on Consumer Protection in ASEAN
  1. Consumer Credit & Banking Module
  2. E-Commerce
  3. Environment
  4. Health Care
  5. Product Safety and Labeling
  6. Professional Services
• Public Awareness Models for Consumer Protection
• ASEAN Strategic Action Plan for Consumer Protection 2016-2025 (ASAPCP 2025)
• Handbook on ASEAN Consumer Protection Laws and Regulations
• ASEAN High Level Principles for Consumer Protection
• ASEAN Peer Review Guidance Document
• Development of Teaching Tools to Apply Good Consumer Protection Practices in 6 Priority Sectors
  1. Consumer Credit & Banking Module
  2. E-Commerce
  3. Environment
  4. Health Care
  5. Product Safety and Labeling
  6. Professional Services
• Roadmapping Capacity Building Needs in Consumer Protection in ASEAN: Regional Report (Final) 2025
• Country Reports from the project entitled ‘Road-mapping Capacity Building Needs in Consumer Protection in ASEAN 2025’
  1. Brunei
  2. Cambodia
  3. Indonesia
  4. Lao PDR
  5. Malaysia
  6. Myanmar
  7. Philippines
  8. Singapore
  9. Thailand
  10. Vietnam
• Policy Brief – ASEAN Capacity Building Roadmap for Consumer Protection 2025
• ASEAN Online Business Code of Conduct 

The Key Documents can be accessed through the following platforms:

• ASEAN Website 
• ACCP Website

Press releases

• Launch of ASEAN Regional Information Campaign on online Shopping (16 Mar 2020).
• Launch of a Code of Conduct for Online Businesses (4 Mar 2020).
• Launch of ASEAN Capacity Building Roadmap for Consumer Protection 2025 (3 Mar 2020).
• Myanmar’s revised Consumer Protection Law Passed (17 Feb 2020).
• 2nd Consultation with Consumer Associations (5 Dec 2019).
• Study visit to the Australian Competition Consumer Commission (19 Sept 2019)
• ASEAN Regional Forum: Promotion of Sustainable Consumption 29-30 August 2019, Manila, the Philippines. (30 Aug 2019)
• Department of Trade and Industry launched the DTI Consumer Corner and 1-DTI hotline (8 Nov 2018)
• ASEAN enhances Good Consumer Protection Practices in Six Priority Sectors (7 Sep 2018)
• ASEAN launches Handbook on ASEAN Consumer Protection Laws and Regulations (7 May 2018)
• “Motoring & You” Roadshow 2017 (held in conjunction with World Consumers Rights Day) (4 May 2018)
• Condominiums (4 May 2018)
• ASEAN and China Cooperate on Product Alert System (2 May 2018)
• Enhancing Consumer Protection in E-Commerce through the online dispute resolution mechanism (2 May 2018)
• Cooperation in Building Trust and Confidence in E-Commerce Vital (2 May 2018)
• ASEAN Highlights Need for Strong Consumer Protection (2 May 2018).
• Soft Drink (5 Apr 2018).
• Cases on Quality and Safety of Product and Services (2 Feb 2018).