Publications and Related Links to The Sector

Publications and Related Links to The Sector

 

 

PUBLICATIONS AND RELATED LINKS TO THE SECTOR

 

Publications


The publications are found at the ASEAN consumer website


Specifically these would include the following as set out below:




 
 

2020

ASEAN Regional Information Campaign on Online Shopping

 

ASEAN Online Business Code of Conduct

 

Regional Capacity Building Brief

 

ASEAN Capacity Building Roadmap for Consumer Protection 2025

 

Policy Brief – ASEAN Capacity Building Roadmap for Consumer Protection 2020-2025

 
 

2018

Training Manuals on Phones, Internet Services and E-Commerce

 

Training Manuals on Professional Services

 

Training Manuals on Consumer Credit and Banking

 

Training Manuals on Environment


Training Manuals on Healthcare Services

 

Training Manuals on Product Safety and Labelling


Handbook on ASEAN Consumer Protection Laws and Regulations

 

Policy Brief – ASEAN Consumer Protection

 

Subgroup: Roadmapping Capacity Building Needs in Consumer Protection in ASEAN

 

Regional Report: Roadmapping Capacity Building Needs in Consumer Protection in ASEAN

 
 

2017

ASEAN High Level Principles for Consumer Protection

 

10 Years ASEAN Committee on Consumer Protection ASEAN

 
 

2016

ASEAN Strategic Action Plan for Consumer Protection (ASAPCP) 2025

 
 

2015

Consumer Protection Digests and Case Studies: A Policy Guide (Volume I)


Consumer Protection Digests and Case Studies: A Policy Guide (Volume II)

 

Strengthening Technical Competency on Consumer Protection in Health Care

 

Strengthening Technical Competency on Consumer Protection in Product Safety and Labeling

 

Strengthening Technical Competency on Consumer Protection in Professional Services

 

Strengthening Technical Competency on Consumer Protection in Consumer Credit & Banking Module

 

Strengthening Technical Competency on Consumer Protection in Environment

 

Strengthening Technical Competency on Consumer Protection in E-Commerce

 

ASEAN Consumer Complaints Leaflet

 
 

2014

Guidelines for the selection and implementation of Complaint and Redress Models

 

ASEAN Complaint and Redress Mechanism Models

 

 

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